Course Curriculum

  • 1

    Introduction

    • TMSI

    • TMSI Business phone education series

    • HOW TO DIAL

    • HOW TO ANSWER, FORWARD, REJECT AND END A CALL IN DIFFERENT WAYS

    • HOW TO TRANSFER A CALL, SWAPPING ATTENDED CALLS OR BLIND TRANSFERS.

    • HOW TO PLACE A CALL ON HOLD, ANSWERING MULTIPLE CALLS.

    • HOW TO PARK A CALL FOR OTHERS TO RETRIEVE

    • HOW TO USE THE FIXED BUTTONS ON YOUR GXP PHONE

    • HOW TO USE CALL FORWARDING, CALL HISTORY, DIAL FROM LOGGED CALLS

  • 2

    Chapter 1 How to Use Grandstream Business Phone Systems

    • 1.888.930.6888 How to choose a business phone system... IMPR

    • 1.888.930.6888 How to choose a business phone system... HOW

    • 1.888.930.6888 How to choose a business phone system... NEW

    • 1.888.930.6888 How to choose a business phone system... INNO

    • 1.888.930.6888 How to choose a business phone system... SAVE

  • 3

    Chapter 2 How to Use Samsung Business Phone Systems

    • Legacy PBX, VoIP Phones and PBX, THE DIFFERENCES Video #710

    • How To Setup Your Samsung Voicemail Box

    • How to install a handset cord to a Samsung iDCS28d business

    • How To Program SMT 5210e ITP Sets to OfficeServ7100 by Samsu

    • How to Log in and Navigate IT TOOLS.MOV

    • How to set the date and time by customer on Samsung busines

    • How to Save Money with FlexLines and Telus Bills How to read

    • PBX, VoIP, VANCOUVER, FLEXLINES, BUSINESS PHONE SYSTEMS, NOR

    • PARKING A CALL - How to. Samsung 7100 7200 7400 Business Tel

    • RECORD THE PRIMARY NO ANSWER GREETING

    • RECORD THE PRIMARY NO ANSWER GREETING-1

    • Samsung OfficeServ svmi voicemail administrator video tutori

    • Samsung Business Phone System softphone

    • Samsung WMT 5100e WiFi

    • SETTING HOLIDAY MODE, SAMSUNG SVMi AutoAttendant by Tom MacD

    • TEN THINGS YOU MUST KNOW ABOUT BUSINESS PHONE LINES AND BUSI

    • TMSI Administrator Training on Samsung OfficeServ SVMi Voice

    • WMT 5100 Wireless Handset Registration on PowerUP

    • VoIP phonephone systemsPBX system TMSI FLexLines Process 1-8

    • TRANSFERRING CALLERS - HOW TO Samsung 7100 -7200 -7400

    • 1.888.930.6888 How to choose a business phone system... conn

    • Vancouver Business Phone Systems TMSI Education Channel - Ho

  • 4

    Chapter 3 How To Save On Your Phone Bills

    • TEN THINGS YOU MUST KNOW ABOUT BELL OR TELUS PHONE BILL AND -1

    • TEN THINGS YOU MUST KNOW ABOUT BELL OR TELUS PHONE BILL AND -2

    • TEN THINGS YOU MUST KNOW ABOUT BELL OR TELUS PHONE BILL AND -3

  • 5

    Chapter 4 Avaya

    • Business Telephones Samsung AVAYA

    • TMSI Avaya tutorial on how to setup voicemail

About the instructor

Instructor Title

Tom MacDonald

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